Busy to Productive

There seems to be a preoccupation by health business owners on being busy. At the beginning of the year, I was giving a reference for a past employee. As the conversation progressed, the comment, “The expectation is that they will be very busy if they come to work for me”, came out of the blue. […]

“I am sorry, I cannot come in today”

Today, as I was mind-wandering and thinking about writing on my “Busy” theme, I started to think about Sundays’ past. Not just Sundays but many days over the years of owning a business. That call that every business owner knows well. It was always worse on a Sunday. I wonder if it is because it […]

When did “busy” become an emotion?

Definition of Busy: (Collins Dictionary) Adj: When you are busy, you are working hard or concentrating on a task, so that you are not free to do anything else. A busy time is a period of time during which you have a lot of things to do. Common Synonyms: Tied up. Example: I’m a little tied up with this new project. … Occupied. Example: She’s a bit […]

Little Decisions

Hard times are never over, trouble always comesStill, I’m looking forward to tomorrow when it comes (Paul Kelly: Little decisions) About 3 months ago, we made the decision to close down one of our practices. Our vision was to have a presence in a growing area of the city where treatment options were limited. We […]

When the cat’s away…..

When I first started writing these blogs a few short months ago, I started with a metaphor for my professional life. I described a walk up a hill, reaching the top and reflecting on the view below. There were verdant valleys and looking harder, were areas, unkempt and weedy. Today, I look back on some […]

Difficult Conversations: Talking to insurers

When I think back on the most difficult conversations in my career, I reckon that those with insurers rate pretty highly. I have left many of these interactions feeling frustrated, because of a perceived lack of understanding about the needs of my client or judgment on my clinical skills to help manage an injured worker.But […]

Helping an employee experiencing “life”

Much of my clinical practice, has been helping people with complex pain or health needs. I feel very comfortable managing clients coming to me for help. Little had I realised the considerable intersections between leadership and clinical skills. Each one of these skills is rooted in human behaviour and neuroscience. From my ongoing leadership study, […]

The resignation: Opportunities provided by an employee farewell

I don’t know how to tell you this, but……….I am leaving. The words that every health business owner dreads. Once upon a time, and perhaps seemingly not that long ago, employees seemed to be more “loyal” and stay for years. We need to get real! Our employees will leave. I have realised that it is […]

Adam Ashley- Cooper Syndrome: How an employee leaves the team matters.

I am writing this as I sit on the plane, jetting across the Tasman to visit my mother in New Zealand. I am looking forward to hugging my Mum, after 18 months of enforced separation due to Covid 19. I also recently realised that my beloved Brumbies will be playing in Hamilton during my stay. […]

White Noise: Is your team listening to you?

No? Yes? Not sure? When I was considering this age-old dilemma for business owners, I remember the frustration. I tried all kinds of strategies when my requests and impleading seemed to be falling on forever deaf ears. I tried mapping out the problem and writing cheat sheets, getting others to talk to the staff to […]