Want to improve your day? Thank your patients.

You will read a lot about the power of gratitude in leadership literature, blogs, and podcasts. Eric Mosely from Work-human talks about how important purpose, meaning, and gratitude are for the employee experience and workplace culture. We will come back to this topic in future blogs. I would like to take a totally different slant […]

Difficult Conversations: Talking to insurers

When I think back on the most difficult conversations in my career, I reckon that those with insurers rate pretty highly. I have left many of these interactions feeling frustrated, because of a perceived lack of understanding about the needs of my client or judgment on my clinical skills to help manage an injured worker.But […]

Helping an employee experiencing “life”

Much of my clinical practice, has been helping people with complex pain or health needs. I feel very comfortable managing clients coming to me for help. Little had I realised the considerable intersections between leadership and clinical skills. Each one of these skills is rooted in human behaviour and neuroscience. From my ongoing leadership study, […]

The resignation: Opportunities provided by an employee farewell

I don’t know how to tell you this, but……….I am leaving. The words that every health business owner dreads. Once upon a time, and perhaps seemingly not that long ago, employees seemed to be more “loyal” and stay for years. We need to get real! Our employees will leave. I have realised that it is […]

Adam Ashley- Cooper Syndrome: How an employee leaves the team matters.

I am writing this as I sit on the plane, jetting across the Tasman to visit my mother in New Zealand. I am looking forward to hugging my Mum, after 18 months of enforced separation due to Covid 19. I also recently realised that my beloved Brumbies will be playing in Hamilton during my stay. […]

White Noise: Is your team listening to you?

No? Yes? Not sure? When I was considering this age-old dilemma for business owners, I remember the frustration. I tried all kinds of strategies when my requests and impleading seemed to be falling on forever deaf ears. I tried mapping out the problem and writing cheat sheets, getting others to talk to the staff to […]

The Iron Lady: Armoured leadership

The dropping of Brene Brown’s podcast on amoured leadership is timely. https://brenebrown.com/podcast/brene-on-armored-versus-daring-leadership-part-1-of-2. I have been reflecting on how my leadership style has changed over the years. Not a comfortable process. Dropping my “armour” has had the most profound impact on my professional and personal life. Let me set the scene. The 1980s were my formative […]

Values in Recruitment: The Interview Part 2

As we explore the benefit of having organisational values in your health business, it is expedient to discover how they can be incorporated into your interview. Outlining your purpose and values in the advertisement and then extending this conversation into the interview will establish your intention and commitment as an employer and leader. Candidates are […]

What if Easter Bunny had no purpose?

A health business without a purpose is like Easter Bunny without a basket of chocolate eggs to hide for children at Eastertime. There is no reason to exist. If you define and articulate your purpose, you will give people a reason to believe in and follow you. Easter Bunny binds our society in a shared […]